Cancellation Policy

1. Scope of This Policy

This Cancellation Policy applies to all services offered by Indux Media, including but not limited to:

• Search Engine Optimization (SEO)
• Local SEO
• Google Business Profile Optimization
• Google Ads Management
• Meta Ads Management
• Social Media Marketing
• Website Design & Development
• E-Commerce Development
• Branding & Graphic Design
• Video Editing
• Content Marketing
• Lead Generation Services
• AI Automation Solutions
• Performance Marketing
• Online Reputation Management
• Marketing Consulting

2. Cancellation by the Client

Clients may request cancellation of services by providing written notice via email to: contact@induxmedia.com. Cancellation requests are considered effective only after written confirmation from Indux Media. Verbal requests, phone calls, social media messages, or informal communications shall not constitute official cancellation requests.

3. Monthly Service Cancellations

For recurring monthly services such as SEO, Local SEO, Google Ads Management, Meta Ads Management, Social Media Management, Lead Generation Campaigns, and Performance Marketing Services, clients must provide at least 30 days' written notice before the next billing cycle. If cancellation is requested after a billing cycle has started:

• The current month's fees remain payable.
• No partial refunds shall be issued for services already scheduled or performed.
• Services will continue until the end of the paid billing period unless otherwise agreed.

4. Website Design and Development Projects

For website development, e-commerce development, landing page development, and custom software projects:

• Cancellation requests may be submitted at any stage.
• Payments already made for completed work remain non-refundable.
• Work completed up to the cancellation date shall remain billable.
• Any unpaid completed work must be paid before project files are released.

Indux Media reserves the right to retain project files, source files, and deliverables until outstanding balances are cleared.

5. Advertising Campaign Cancellations

For Google Ads, Meta Ads, LinkedIn Ads, YouTube Ads, and other advertising services:

• Management services may be cancelled with written notice.
• Advertising spend already committed to third-party platforms is non-refundable.
• Campaign setup fees and management fees already earned remain payable.

Indux Media is not responsible for refunds related to advertising platform charges.

6. Cancellation Due to Non-Payment

Indux Media reserves the right to suspend or cancel services if:

• Invoices remain unpaid beyond the due date.
• Payment commitments are repeatedly missed.
• Fraudulent payment activity is detected.
• Chargebacks are initiated without first contacting Indux Media.

Service suspension does not waive the Client's obligation to pay outstanding amounts.

7. Cancellation by Indux Media

Indux Media reserves the right to terminate services immediately if:

• The Client violates applicable laws.
• The Client engages in fraudulent, misleading, abusive, or unethical conduct.
• The Client provides illegal, infringing, or harmful content.
• The Client breaches the Terms and Conditions, Service Agreement, or applicable policies.
• Continued service creates legal, reputational, or operational risks for Indux Media.

Where practical, notice of termination will be provided.

8. Effect of Cancellation

Upon cancellation:

• Outstanding invoices become immediately due.
• Access to services may be revoked.
• Campaign management may cease.
• Hosting, software, or third-party subscriptions managed by Indux Media may be discontinued.
• Project work may be archived or removed after a reasonable retention period.

Clients are responsible for securing copies of their deliverables and project materials.

9. Refunds After Cancellation

Refund eligibility following cancellation shall be governed exclusively by the Indux Media Refund Policy. Cancellation does not automatically entitle a Client to a refund. Any approved refunds shall be processed according to the Refund Policy.

10. Chargebacks and Payment Disputes

Clients agree to contact Indux Media before initiating any chargeback or payment dispute. Improper chargebacks for validly delivered services may result in:

• Immediate account suspension
• Service termination
• Recovery of legal costs
• Collection proceedings where permitted by law

11. Data Retention After Cancellation

Following cancellation, Indux Media may retain project records, invoices, communications, and related business documents for legal, accounting, operational, and compliance purposes. Retention periods shall be determined in accordance with applicable laws and business requirements.

12. Limitation of Liability

Indux Media shall not be liable for loss of rankings, loss of leads, loss of revenue, business interruption, loss of data, or loss of advertising performance resulting from cancellation of services. The maximum liability of Indux Media shall not exceed the amount paid by the Client for the affected service.

13. Changes to This Cancellation Policy

Indux Media reserves the right to modify this Cancellation Policy at any time. Updated versions will be posted on www.induxmedia.com and become effective immediately upon publication. Continued use of Indux Media services constitutes acceptance of any revised policy.

14. Contact Indux Media

For cancellation requests or questions regarding this policy, please contact Indux Media using the information below: